Influence of public sensitisation and awareness on service delivery of land registries in the Rift Valley Region, Kenya

Abstract

This study sought to address the gap in the understanding of the extent to which public awareness influences service delivery in the context of land reform in the Rift Valley Region in Kenya. The study used descriptive analysis in the research design. The study findings were generated using both descriptive and inferential statistical analyses. The target population comprised both the staff working in various departments in all three land registries and an average number of customers who visited the land offices from the three land registries on a weekly basis. The study also targeted a special group of clients from land-related agencies. The target population for this study was 179 staff in the Ministry of Lands, targeted citizens and special clients from land-related agencies, Rift Valley region. Slovin’s formula was used to attain a sample size of 140 respondents. The study employed purposive sampling and stratified random sampling techniques. Questionnaires were used in data collection, which was analysed using SPSS (Version 29.0) and presented using means, standard deviations and tables. The study found that public sensitisation and awareness have a statistically significant influence on the service delivery of land registries in the Rift Valley Region, Kenya (p<0.05). This study recommends that land registries in the Rift Valley region invest more in public awareness campaigns to get the public in a more representative role so that they are more aware of their land rights and feel more involved when it comes to land issues.