Influence of Structural Adjustment on Organisational Development of Kenya Commercial Bank in the Great Rift Region in Kenya

Abstract

This study aimed to determine the influence of structural adjustment on the organisational development of KCB Bank Ltd. Changes to the organisation's structure that may result from internal or external causes and frequently have an impact on how a business performs. KCB Bank Ltd. has been implementing changes for its organisation in an effort to improve its performance and growth, just like any other organisation operating in a highly competitive climate. This study employed a descriptive survey design and targeted employees of the bank in the Great Rift Region. A sample size of 48 respondents was used. Data for the study was collected using a self-administered, semi-structured questionnaire and a key informant interview. Descriptive and regression analysis was used to analyse quantitative data, whereas content analysis analysed qualitative data. These results demonstrated that the bank has been undergoing structural adjustment, which has improved organisational development. However, there are still gaps in employee participation in decision-making and transfers/placement of employees from one department to the other. Management should, therefore, promote a culture of open and transparent communication within the bank. They should also establish transparent guidelines and processes for employee transfers/placements between departments.